FAQ - Revitalash.lb
Mobile Label

TAKE FINE, THINNING HAIR TO NEW HEIGHTS WITH OUR VOLUMIZING HAIR COLLECTION

TAKE FINE, THINNING HAIR TO NEW HEIGHTS WITH OUR VOLUMIZING HAIR COLLECTION

General

RevitaLash® Cosmetics was founded in 2006 by renowned Ophthalmologist Dr. Michael Brinkenhoff, who created our original eyelash conditioner out of a desire to help his wife Gayle feel beautiful during her courageous fight against breast cancer. The brand began with an iconic lash conditioner and we have since developed an entire range of products designed to enhance the natural beauty and inner spirit of all women. We were the first, and we continue to be, the leading lash and brow beauty enhancement product line, and we remain the ONLY brand of its kind developed by an Ophthalmologist.

If for any reason you are not completely satisfied with your product purchased through www.revitalash.com, simply return the unused portion within 60 days for a full refund, less your original shipping and handling.

By the Day Lot Code found on the product. See below for a guide on how to read the Day Lot Key Code Format:


·  1st Digit - Letter = First initial of filler/manufacturer - i.e. for company X use X*****.

·  2nd & 3rd Digit - Numerical = Last 2 digits of year of production - i.e. for 2010 use X10***.

·  4th Digit - Letter = Month - i.e. E if for May use X10E**.

A - January

B - February

C - March

D - April

E - May

F - June

G - July

H - August

I - September

J - October

K - November

L - December

·  5th & 6th Digit - Numerical - 2 digits for the day of the month when the product is filled - i.e. for the 13th day use X10E13.



Yes, all of our products are unisex.

The safety of our products has been demonstrated in multiple studies conducted bu independent research laboratories. Our products have been shown in these tests to be safe to the hair and skin in adult study subjects. That said, if you are pregnant, breast feeding, or undergoing any medical treatment and have concerns about using any product, please consult with your physician.

There are no parabens in any of the RevitaLash® Cosmetics products, with the exception of the Japan RevitaLash® Advanced formula, due to country specifications.

Safety tests conducted by our company DO NOT involve any animal testing and production of all RevitaLash® Cosmetics products are "cruelty-free”.

RevitaLash® Advanced

RevitaLash® Advanced Eyelash Conditioner was developed by a practicing Ophthalmologist to increase the overall health and appearance of eyelashes. It has been carefully formulated with our patented technology, BioPeptin Complex®, to condition and improve the appearance of your natural eyelashes, making them appear gorgeous and lush.

Once each day or night, apply a thin line of RevitaLash® Advanced Eyelash Conditioner directly to clean, dry eyelashes above the lash line. Let dry completely before applying additional beauty products. Prepare the eye area with our NEW Micellar Water Lash Wash prior to the application of RevitaLash® Advanced Eyelash Conditioner to keep lashes and brows cleansed, soothed and hydrated.

We don't currently sell RevitaLash® Advanced in the state of California due to a court ruling in a private lawsuit; however, we are sold in over 10,000 physician offices, spas, salons and specialty retailers in over 70 countries. Our award-winning eyebrow conditioner containing BioPeptin Complex®, RevitaBrow® Advanced Eyebrow Conditioner, also remains available for sale in California.

A tube of RevitaLash Advanced is sold every 30 seconds, that's two tubes a minute! This figure is based on 2020 sales of RevitaLash Advanced, divided by the number of seconds in a year.

Apply a thin line of RevitaLash® Advanced Eyelash Conditioner on clean, dry eyelashes above the lash line once each day or night. Let dry completely before applying additional beauty products.

For best results, we recommend applying RevitaLash® Advanced Eyelash Conditioner once each day or night. A consistent routine is the key to optimal results.

Many people have reported that after using RevitaLash® Advanced Eyelash Conditioner, their eyelashes show significantly more curl; this is due to our patented Curl Effect®, which is just one of the many ways that RevitaLash® Advanced Eyelash Conditioner provides knockout lashes.

When applied as directed, RevitaLash® Advanced Eyelash Conditioner should not get into the eyes, and therefore, should not have any physiological effect on your eyes, including the color of your eyes (iris).

While every individual is different, many people report noticing more beautiful lashes immediately. According to our third-party consumer study, 98% of users using RevitaLash® Advanced experienced improved lash appearance in 6 weeks. For best results please use as directed.

If you discontinue use of RevitaLash® Advanced Eyelash Conditioner, your eyelashes will gradually return to their original appearance.

When used as directed, one tube of RevitaLash® Advanced Eyelash Conditioner (3.5 mL) lasts approximately six months. The 2.0 mL size of the product should last approximately three months. The expiration date for either size is one year upon opening and three years if unopened. 

As a Physician led brand, we adhere to very high safety standards, so while it is safe for use on lower lashes, we do not recommend this as the applicator is designed specifically for use on the upper eyelashes.

Yes. Both products are vegan-friendly.

Yes. RevitaLash® Advanced Eyelash Conditioner improves the appearance of both women's and men's natural eyelashes.

The safety of RevitaLash® Advanced Eyelash Conditioner has been shown in multiple tests to be safe for use on the skin and eyes in adult study subjects only. RevitaLash® Advanced Eyelash Conditioner has not been tested in children so we therefore recommend that the product not be used by children under the age of 18.

Yes. Both products are oil-free.

Yes. Both products are gluten-free.

At present, there is no accepted FDA standard for determining if a cosmetic product is "gluten-free". Therefore, we tested RevitaLash® Advanced and RevitaBrow® Advanced according to the FDA standard for determining if a food is "gluten-free", and both were shown to have levels of gluten well below the detectable threshold. Additionally, the ingredient itself meets the FDA standard for gluten-free. Wheat Germ is a fatty acid found in very small quantities within the small embryo of the wheat plant. During the refining process to obtain Wheat Germ, the gluten protein can be broken down and therefore the process can leave the product gluten-free.

Absolutely. RevitaLash® Advanced Eyelash Conditioner will not interfere with mascara use. Please wait until the product dries before applying mascara.

Yes. RevitaLash® Advanced Eyelash Conditioner is safe for use after a keratin lash lift treatment. You should wait two days after the treatment to resume using your RevitaLash® Advanced Eyelash Conditioner, however we do recommend first consulting with your lash artist to be sure.

Yes. RevitaLash® Advanced Eyelash Conditioner is safe for use with eyelash extensions or false eyelashes, and can actually help retain the health and beauty of your natural lashes, helping to minimize the damaging effects often seen with the prolonged use of lash extensions.

Yes. RevitaLash® Advanced Eyelash Conditioner should not affect your permanent or semi-permanent makeup. If you have just recently finished getting your treatment, please make sure the area has completely healed and consult with your doctor prior to using either product.

Yes. When used as directed, RevitaLash® Advanced Eyelash Conditioner does not get into the eye and is safe to use with contact lenses. If any product does get into your eye, we recommend that you remove, and carefully rinse, your contact lens and rinse your eye area with water.

No.  RevitaLash® Advanced Eyelash Conditioner is formulated for use on eyelashes while RevitaBrow® Advanced Eyebrow Conditioner is formulated for use on eyebrows. Each has a custom-designed applicator to allow for precision application in the area where each is intended.

If product is purchased on any unauthorized website or reseller, we cannot confirm the integrity or authenticity of the product.

RevitaLash® Advanced Eyelash Conditioner has been carefully formulated by an Ophthalmologist and has been tested by independent research laboratories to affirm that it is safe and non-irritating. However, as with any cosmetic, some people may be allergic to one or more ingredients.  In order to reduce the potential for irritation, apply a thin line of RevitaLash® Advanced Eyelash Conditioner on clean, dry eyelashes above the lash line, once each day or night. Let dry completely before applying additional beauty products. Do not over apply.

In June of 2011, we introduced RevitaLash® Advanced Eyelash Conditioner to the marketplace and the formula has not changed since then.

No. All of the ingredients in RevitaLash® Advanced Eyelash Conditioner are cosmetic ingredients that have been included to serve a cosmetic purpose.

No.  RevitaLash® Advanced Eyelash Conditioner does not contain hormones.

The safety of our products has been demonstrated in multiple studies conducted by independent research laboratories. RevitaLash® Advanced Eyelash Conditioner has been shown in these tests to be safe to the skin and to eyes in adult study subjects. Based on scientific literature and clinical experience, independent ophthalmic specialist concluded that RevitaLash® Advanced is not unsafe for use during pregnancy or breast feeding, or while undergoing chemotherapy. That said, if you are pregnant or undergoing any medical treatment and have concerns about using any product, please consult with your physician.

RevitaLash® Advanced was developed by an Ophthalmologist and tested by independent research laboratories to affirm that it is safe and non-irritating when used as directed.  However, as with any cosmetic, some people may be allergic to one or more ingredients.  Consumers should ensure they read the label and use it as directed.

When applied as directed, RevitaLash® Advanced Eyelash Conditioner should not get into the eyes, and therefore, should not have any physiological effect on your eyes, including the color of your eyes (iris).

We don’t have the specifics on the Rodan & Fields lash serum and therefore can’t point out direct differences, however, RevitaLash® Advanced Eyelash Conditioner is the number one eyelash serum on the market. This award-winning serum features our proprietary BioPeptin Complex®, rich in peptides, lipids, Biotin and Green Tea extract to condition and strengthen lashes to protect against breakage while improving flexibility and shine.

Each and every RevitaLash® Cosmetics product is clinically tested, dermatologist reviewed, hypoallergenic, non-irritating, made without parabens or phthalates, and designed to enhance the health and natural beauty of your lashes and brows. 

RevitaLash® Advanced Eyelash Conditioner and RevitaBrow® Advanced Eyebrow Conditioner should not affect eyebrow or eyelash tint. If you have concerns, please consult your service provider.

RevitaBrow® Advanced

No.

While every individual is different, many people report noticing more beautiful brows immediately. Accoding to our third-party consumer study, 96% of users using RevitaBrow® Advanced experienced improved appearance of eyebrows overall in 8 weeks. For best results please use as directed.

If you discontinue use of RevitaBrow® Advanced Eyebrow Conditioner, your eyebrows will gradually return to their original appearance. 

Yes. RevitaBrow® Advanced Eyebrow Conditioner should not affect your permanent or semi-permanent makeup. If you have just recently finished getting your treatment, please make sure the area has completely healed and consult with your doctor prior to using.

Double-Ended Volume Set

The combination of two products into one ensures the very best product experience with both products through user compliance. The Volumizing Primer and Volumizing Mascara are formulated to work together. You can create volume with the buildable Primer, and use the Mascara to amplify and create high drama. It is also more economical to purchase one product rather than two products.

You can, but it’s more effective to use the Volumizing Primer first. The primer’s molded silicone brush coats and separates the lashes, allowing the mascara to beautifully and smoothly coat lashes with high-intensity color delivering a dramatic lash look that’s never clumpy or sticky.

The formula of each product is the same. The brushes are new for both the primer and mascara, redesigned specifically for use of each product to deliver the very best result and product experience.  The Double-Ended Volume Set has a total of 11mL compared to 7.4mL in each of the individual SKUS. 

Because this is a daily use product for the eyes, the product should be replaced after 6-8 weeks of use. The new sizing allows for less waste and improved hygiene.

Double-Ended Volume Set is for anyone who wants gorgeous, amplified lashes! This flexible product is ideal for the natural, non-makeup user, as well as for the serious makeup artist.

Absolutely. The deep indigo shade of the Volumizing Primer is fantastic on its own, allowing for multiple lash looks.

The Double-Ended Volume Set formulas do not contain oil so there is no concern with compromising the lash extension glue, however we cannot guarantee that the application and removal of these products will not compromise the lash extensions in other ways.

Approximately 3 months when used as directed.

The Double-Ended Volume Set is water-resistant, not waterproof. We prefer to stay away from waterproof cosmetics, as the removal process can damage brows and lashes.

When the Volumizing Mascara and Primer formulas were combined to create the Double-Ended Volume Set in July of 2018, the formulas were not changed. In 2020, this product will be slightly reformulated with updated ingredients.

RevitaLash® Advanced  is a cosmetic products designed to increase the overall health and appearance of lashes. It is carefully formulated with our patented technology, BioPeptin Complex®, to condition and improve the appearance of your natural lashes, making them appear gorgeous and lush. While the Double-Ended Volume Set shares a few similar lash-loving ingredients with RevitaLash® Advanced (such as Peptides & Biotin), it does not include BioPeptin Complex®.

Defining Liner

Defining Liner includes a built-in sharpener for your convenience.

Yes, it's completely customizable.

Our formula is water resistant, but not waterproof, in order to prevent aggressive makeup removal which can cause damage to the lashes.

Hi-Def Brow Pencil

These colors were specifically chosen because they are extremely universal and work with a wide range of skin and hair tones, making it easier to choose your correct shade. Whether you have light or dark hair, or want to create a soft or defined brow, the 3 shades work for most everyone and offer complete customization.

Soft Brown – For blonde to light brown hair, with warm or cool undertones

Cool Brown – For medium to dark hair with cool/ash undertones

Warm Brown – For medium to dark hair with warm/gold undertones 

Apply Hi-Def Brow Pencil first, then lock your look in place with Hi-Def Brow Gel.

Hi-Def Brow Gel

Hi-Def Brow Gel can be used on its own, or after you apply brow pencil to add definition and lock in your look.

No – but it does have great staying power. We prefer to stay away from waterproof cosmetics, as the removal process can damage brows and lashes.

It is! The formula features Peptides and Oat Beta Glucan to help fortify, condition and enhance the appearance of brows, making it the perfect product to use along with RevitaBrow® Advanced.

The formula in Hi-Def Brow Gel Clear is different than our tinted shades, in order to be clear we had to remove the colorants used in our tinted shades. Hi-Def Brow Gel in clear features Peptides and Oat Beta Glucan to help fortify, condition and enhance the appearance of brows just like our tinted shades.

Our Hi-Def Brow Gel is oil free and does contain some traces of responsibly sourced palm derived glycerin. 

Micellar Water Lash Wash

Yes - we recommend using your face wash first, then using Micellar Water Lash Wash to pick up any leftover dirt, oil and impurities. 

At RevitaLash Cosmetics, we prefer to stay away from waterproof cosmetics, as the removal process can damage brows and lashes. This is a gentle and effective micellar water formula designed to draw out impurities to remove dirt, oil, and makeup without drying the skin, lashes, brows and lids are left cleansed, soothed and hydrated. It provides solutions for: sensitive eyes, quick clean up, or dull, lackluster lashes or brows, tired eyes and eyelash extensions. Micellar Water Lash Wash is not formulated for use with waterproof makeup.

Yes! Micellar Water Lash Wash is oil-free, and therefore can be used to cleanse lash extensions. We recommend spraying a few pumps directly onto closed eye, lightly massaging product along lashes, brows and lids, and gently wipe dry.

AquaBlur® Hydrating Eye Gel & Primer

AquaBlur® was designed to be used specifically on the eye area, including lashes, brows and lids. AquaBlur® has not been tested for use over the full face, however, many customers report loving the result on the full face as well.

AQUABLUR® is a simple, gentle and effective hydrating eye gel that can be used with or without makeup to moisturize, protect and smooth the eye area while supporting the health of brows and lashes. AQUABLUR® is an oil-free, vitamin-infused and antioxidant rich formula.

AQUABLUR® is a dual-purpose, lightweight eye gel that moisturizes the delicate eye area while smoothing skin, blurs imperfections, and creates the perfect foundation for under eye, lash and brow makeup application.

Those individuals noticing first signs of aging, as well as anyone with dull or dry lashes, brows and skin, or textured skin.

AQUABLUR® is both preventative and corrective and protects skin, lashes and brows by way of powerful antioxidants.

The base of AQUABLUR® is a combination of silicone and water and silicone is just one of the ingredients that creates that smooth desirable “slip”.  With AQUABLUR®,  it’s the combination of ingredients that creates the benefits in the product.  The ingredients in AQUABLUR® help to hydrate and add moisture to skin, which in turn plumps and adds radiance, therein blurring imperfections. This product effectively primes the skin for makeup application, which is different than a cosmetic primer that “fills in the cracks” either by way of large amounts of silicone or light-diffusing ingredients.

The ingredients in AQUABLUR® help to hydrate skin, which in turn plumps and adds radiance, therein blurring and minimizing imperfections while adding moisture to lashes and brows.

AQUABLUR® is made to address the first signs of aging. It does this by blurring imperfections aiding in minimizing finer lines. For deeper, more noticeable lines and wrinkles, you may choose to use AQUABLUR® in the morning and your anti-aging eye cream at night. 

Apply half pump of the product morning and night (2x daily). Gently smooth over closed eye including lashes, brows, lids and undereye contour. Once product is fully absorbed, follow with skincare and makeup application.

Yes.

Yes.

Yes.

Yes. This product is oil-free and safe for use with lash extensions.

Yes. Many of our customers have noticed this product works well to help soothe puffiness and inflammation.

Yes. This is a unisex product.

While there are many excellent and results-driven ingredients in AQUABLUR®, the highlighted ingredients are Hyaluronic Acid,
Kombucha and Sea Kelp.

AQUABLUR® is hypoallergenic and works very well for someone with more sensitive skin and contains very gentle ingredients.

The target customer for AQUABLUR® is someone who is noticing first signs of aging. The lightweight texture and ingredients are designed more for hydration and softening of fine lines as opposed to deeper, more significant lines and wrinkles.

Precision Tweezers

Yes! We recommend sanitizing your tweezers with rubbing alcohol and a cotton ball, then rinsing and drying thoroughly.

Yes.

The warranty covers any defects in materials or workmanship in your RevitaLash Cosmetics Precision Tweezers, valid for two years after your date of purchase. RevitaLash Cosmetics will give you a replacement pair of Precision Tweezers at 50% off the price you paid for your original pair, plus complimentary outbound shipping and handling fees.

To activate the guarantee, simply provide your proof of purchase.  A copy of the Two Year Limited Warranty for this product is available by contacting us at customercare@revitalash.com or 877-909-5274.

Our tweezers are made in Italy.

Signature Eyelash Curler

This depends on how often you use your curler, but once you begin to notice wear and tear, we recommend switching out your old pad for a new one. On average with daily use , this is between 3-5 months.

Always use the lash curler before mascara, as using it after can cause damage to your lashes.

Many people have reported that after using RevitaLash® Advanced Eyelash Conditioner, their eyelashes show significantly more curl. If someone desires a more prominent curl, we offer a traditional curler.

Volume Enhancing Foam

Volume Enhancing Foam features the proven power of RevitaLash science for the hair. A unique recipe of ingredients called BioPeptin Complex® is our proprietary blend of lipids, peptides, Biotin and Panthenol. Biotin, also known as Vitamin B7, contributes to the production of healthy hair and nails by providing essential ingredients in the process of hair enhancement. Panthenol, also known as Vitamin B5, helps to smooth and strengthen hair. This rich combination of B vitamins, along with peptides and antioxidants, work to fortify hair and reduce brittleness and breakage, resulting in stronger, healthier hair. Volume Enhancing Foam improves hair elasticity and aids in conditioning of the scalp too!

First, this product is a Physician developed formula that draws on over a decade of formulation expertise. Additionally, Volume Enhancing Foam has been rebranded under the RevitaLash® Cosmetics name to effectively borrow from its strong, established brand awareness. Consumers know the name RevitaLash is synonymous with great results, so it’s easy for consumers to connect the performance of our hair line to our heritage lash and brow products, making the buying decision a snap!

Volume Enhancing Foam has been rebranded under the RevitaLash® Cosmetics name to effectively borrow from its strong,
established brand awareness. Consumers know the name RevitaLash is synonymous with great results, so it’s easy for consumers to connect the performance of our hair line to our heritage lash and brow products, making the buying decision a snap!

Volume Enhancing Foam addresses the needs of both men and women concerned with fine, thinning or lackluster hair. 

Absolutely. Volume Enhancing Foam works beautifully on its own, and with RevitaLash® Cosmetics Thickening Shampoo and Thickening Conditioner.  It can also be used in conjunction with your daily styling products.

No. The product is very gentle and does not contain any harsh cleansers or sulfates.

Volume Enhancing Foam is color safe and can safely be used on colored or processed hair.

RevitaLash® Cosmetics Volume Enhancing Foam is a dynamic product with high quality ingredients, just like our famed lash and brow offerings. The combination of our unique ingredient blend, as well as quality performance, makes this a must-have addition to any hair regimen. In addition, this product is rigorously tested for safety and to ensure it works as promised.

No. The formula is a lightweight, easy-to-use foam that adds shine and body without feeling heavy.

Yes. RevitaLash® Cosmetics Volume Enhancing Foam works beautifully as a hair volumizer and is a must-have addition to your hair styling regimen.

Approximately 3.5 months when used as directed.

While results will vary, many people noticed a difference in their hair immediately. In an 8-week independent consumer study,
94% of consumers using Volume Enhancing Foam experienced healthier, fuller-looking hair.

The potency of our unique BioPeptin Complex® has been increased by 33% giving our award-winning foam formula a performance boost to deliver the locks you long for with even faster results, and our new Hair Collection Reformulation is available now- featuring a clean, fresh fragrance to match our shampoo and conditioner and it is now a gluten free formula. If that weren’t enough the suggested retail price went down from $175 to $149.50!

The size increased from 46mL to 55mL, giving you 9mL more product, and extending the supply from 3 months to 3.5 months- plenty of time to experience the product benefits. The increase in size also creates a better size impression on shelf for our retailers.

Hair Collection

The shampoo and conditioner are Phyto-infused formulas rich in therapeutic ingredients like Flax Protein, Loquat Leaf, Ginseng and Jojoba Seed Oil, which fortify the hair cuticle and improve hair shaft thickness. Because they are rinse-off formulas, they do not feature our proprietary BioPeptin Complex® found in the Volume Enhance Foam, however, both the shampoo and conditioner were designed to work in tandem with the foam, transforming hair to feel fuller, look thicker and perform better. 

The shampoo and conditioner were designed to work in tandem with our Volume Enhancing Foam, with specialized ingredients to optimize scalp health to fortify hair while protecting from environmental stressors and improving hair shaft thickness. Hair transforms to feel fuller, look thicker and perform better.

No, we are happy to say we have a new and improved Hair Collection! Our Hair Collection Reformulation is available now and we’ve removed all unnecessary ingredients including colorants resulting in a crystal-clear visual experience. The shampoo, conditioner and Volumizing Hair Foam all feature the same all new fragrance for a fresh and clean scent. The shampoo and conditioner also feature a new, energizing, sensorial feel on the scalp when you apply and if that weren’t enough, this formula is now vegan-friendly!

No, the shampoo and conditioner do not contain sulfate detergents, parabens or phthalates.